FAQs

DELIVERY & RETURNS

Dispatch & Deliveries

• All orders are dispatched via our logistics partner.
• Proof of age and Signature required unless delivery instructions are provided.
• We dispatch goods Monday to Friday.
• For delivery we suggest approximately 3 to 5 business days.
• If sending goods to your place of work, please include the business name, office tower name and level.
• We cannot deliver to a PO address.
• For further enquires please email us at sales@ocdistilling.com

Returns Policy

• We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition.
• Our Returns Policy outlines the rights you have under the Australian Consumer Law.
• If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within seven working days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
• If your purchase incurred a delivery fee, we will also cover the cost of delivery for the return.
• The quickest way to obtain a refund or exchange is to contact us directly at sales@ocdistilling.com where a member of our team will be able to assist you further.

Please return all items to the following address:
Otter Craft Distilling Pty Ltd
Suite 8.01
75 Mary Street, St Peters
NSW 2044